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If anything out of the ordinary is happening, we recommend that you first perform a system reset. 1) Unplug everything from the transmitter (Audio & Power). 2) Wait about 10 seconds then firmly reconnect all cords. 4) Place the transmitter 3 to 5 feet off the ground and away from any obstructions. 5) Confirm the transmitter is receiving power by placing a headset in the charging cradle and making sure the charging light illuminates. 6) If you do not receive clear sound after the reset, please contact our technical support department for further troubleshooting UPC NO: 669188116219 SKU: ADIB00IVC5XRY