Return and Refund Policy

Cartnear is committed to making the return process simple and seamless for you.

You can return most new products within 14 days of the original purchase date for a refund to the original form of payment, subject to refund restrictions below. Returns made from 15-30 days of the original purchase date are eligible for a merchandise credit. Returns must include all original components.

A proof of purchase is generally required for any return unless we can verify the original purchase in our system. To offer the best experience, Cartnear reserves the right to require a government-issued physical ID for any returns, and to limit returns if there’s reason to suspect misuse of our policy, such as excessive returns, reseller activity, or fraud. All returns are subject to validation and approval at Cartnear discretion.

Extended holiday return policy

Items purchased at Cartnear stores or on Cartnear between November 1, 2024, and December 31, 2024, are eligible for return until January 31, 2025, with an extended timeframe for receiving merchandise credits for returns made in store, or Cartnear Beauty electronic gift card for online purchases returned by mail. Purchases made after December 31, 2024, will follow our standard return policy.

Refund Restrictions:

For products purchased using online payment services (e.g., PayPal, AfterPay), you will be refunded to your preferred credit card, debit card, or issued a merchandise credit when you return in store.
If the original purchase was made with an Cartnear gift card, your refund will be issued as a new Cartnear gift card.
Returns with a gift receipt made within 60 days of original purchase date can only be exchanged for a different product of equal or lesser value or returned for a merchandise credit.
Gift cards cannot be returned.
Single-use coupons used in the original purchase cannot be returned.
Coupons, special offers, and Cartnear Beauty Rewards™ points are not valid toward prior purchases. You may not return product(s) for the purpose of repurchasing and applying a coupon, special offer and/or Cartnear Beauty Rewards™ points.
A service fee will apply for any check returned unpaid by the bank. There is a 10-day waiting period required for these returns.
Wigs and hair extensions purchased through an Cartnear and intimate wellness devices cannot be returned.

This policy is effective for all purchases made on or after NOVEMBER 3, 2024.

How to return product(s):.

For Cartnear purchases

Online purchases can be returned either by mail or at any Cartnear store. Note that shipping charges for your original order are non-refundable.

How to return Cartnear purchases in-store

Bring your return to any Cartnear store. Simply take the product(s) you wish to return along with the original order confirmation email or packing slip, and all original packaging materials. You may also click here to sign into your Cartnear account and retrieve your order information.

How to return Cartnear by mail

If you prefer to return your online order by mail, please note that you must cover shipping charges when you send your return. To expedite your refund, we recommend returning products in-store. Please note that exchanges cannot be made by mail.

When mailing your return, we recommend using the same shipping package the order arrived in. Apply the return mailing label to the outside of your return shipping package and be sure to include the packing slip with your return. Address your return package to:

Cartnear Return Center 20733 US-281 S, San Antonio,TX 78264, USA

Returns must be shipped using ground-only methods. Hazardous materials, such as aerosols or products containing flammable chemicals, must be shipped according to USDOT regulations. We recommend using a traceable shipping method (e.g., UPS or USPS insured mail) to track your return. Once your return is processed and a refund has been issued, you will be notified by email. Refunds are processed within 30 business days of receiving the product at our distribution center. To see your return status, log in to your Cartnear account and select “Order Status.” Credit card or bank card refunds may take 7-10 days to appear on your account after you receive your notification email.

Returns mailed within 14 days of purchase with proof of purchase will be refunded to the original form of payment. If you paid with a store gift card, your refund will be issued as an Cartnear Beauty gift card. Returns between 15-30 days from purchase date, with proof of purchase will receive an Cartnear Beauty electronic gift card.

If your return is received past 30 days, your order will not be refunded and will be returned to you by mail.

Cartnear Beauty Rewards™ points

Cartnear Beauty Rewards™ points earned on returned product(s) will be deducted from your Cartnear Beauty Rewards™ balance.
If you redeemed Cartnear Beauty Rewards™ points to buy product(s) and return it, those points will be added back to your Cartnear Beauty Rewards™ balance.
If you return only part of a given purchase made using Cartnear Beauty Rewards™ points, a prorated number of points will be returned to your balance.

Returned merchandise policy

To ensure the highest quality, Cartnear Beauty does not resell used, damaged, or expired products. All returned products that don’t meet our standards are properly disposed of.

Product Availability

Cartnear Beauty makes every effort to ensure that all of the merchandise we feature is in stock when shopping online. 

In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out-of-stock item. Rainchecks are not available, and we will not ship the item when it is back in stock, as we do not have a backorder system. 

 Looking for an item in store? Visit our list of stores here to locate your desired location! Once located, scroll past Store details, availability, and Services menu to “Brands in Store”. Here, you can find your product by first narrowing down to the brand!  

 If you are on the product page, you may also choose the “Check in-store availability” option under the “Add To Bag” button to check in store availability.  

 It is important to note that not all items available online are available in store. When checking out, if you choose to pick up in store, those items will show as not available within the cart. You have the option to either have your entire order shipped or remove the items not available in store prior to checking out.  

 Not all online Gift with Purchases are available in store, and vice versa. Be sure to review the gift details prior to checking out to help ensure you receive your free gift! 