Return and Refund Policy

At Cartnear, we strive to make your shopping experience simple and worry-free. If you are not satisfied with your purchase, we are happy to assist you with returns and refunds in accordance with the following policy.

Return Period:

• Most new, unused products can be returned within 14 days of purchase for a full refund to the original payment method.
• Returns made between 15 and 30 days from purchase are eligible for store credit only.
• Returns after 30 days will not be accepted and will be returned to the sender.

Return Conditions:

• Products must be unused, in original packaging, and include all components.
• Proof of purchase is required for all returns.
• Certain products such as gift cards, intimate wellness devices, wigs, and hair extensions are non-returnable.

Refund Processing Time:

• Refunds are processed within 7–10 business days of receiving your return at our facility.
• Merchandise credits or gift cards (if applicable) are processed within the same timeframe.

Return Shipping Costs:

• Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect product.
• Original shipping charges are non-refundable.

How to Return an Item:

• In-Store Returns: Bring your item(s), order confirmation, and packaging to any Cartnear store location.
• Mail Returns: Ship your return to:
  Cartnear Return Center
  20733 US-281 S, San Antonio, TX 78264, USA

Please use a traceable shipping method. Once your return is received and processed, we will notify you via email.

Holiday Extended Returns:

Items purchased between November 1 and December 31 are eligible for return until January 31 of the following year.

Additional Information:

• Reward points earned on returned items will be deducted from your account.
• Returned merchandise is not resold to ensure quality and safety.

For any further assistance, please contact us at support@cartnear.com.