NetScout MasterCare extended service agreement - 1 year - on-site

Behind the NetScout MasterCare Programs lie NetScout Systems' network monitoring and management experience, technical knowledge, and commitment to quality. NetScout Systems' award winning network performance management solutions maximize the availability and performance of your network. Adding MasterCare to your NetScout solutions brings non-stop visibility to your monitoring capabilities, increasing your confidence that your network will perform for you when your business needs it. With MasterCare, you have the solutions and support plan to meet any contingency and deliver optimal network service to your users - and your business.
Header Brand: NetScout
Manufacturer: NETSCOUT
Packaged Quantity: 1
Product Line: NetScout MasterCare Service Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site Support
Details Service Included: Parts and labor
Support Details Type: Extended service agreement Support
Details Service Included: Phone consulting
Support Details Type: Technical support Support
Details Service Included: Web knowledge base access
Support Details Type: Product info support Support
Details Service Included: Remote monitoring
Support Details Type: New releases update Service &
Support Location: On-site
Service Included: Parts and labor
Type: Extended service agreement Service &
Support Details Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Limitation: Severity level 2/3/4
Service Availability (Hours a Day): Business hours
Limitation: Severity level 5
Response Time: 5 business days Equipment
Class of Equipment: Complicated network devices